The importance of training is recognised at all levels throughout Jamaica, to the point where many of its government-sponsored programmes are developed to cater to the specific needs of the industries investing in the country. Natasha Turak reports on the impact this has had with regards to FDI. 

Yoni Epstein, the president of the Business Process Industry Association of Jamaica and Itel BPO Solutions’ chief executive, has a vision. He tells Natasha Turak about his plan to turn the Caribbean island into a world-leading BPO destination over the next 10 years.

Jamaica is eager to claim its share of the international outsourcing market and with a young, educated population, strong links to the US and the UK, a government committed to business-friendly policies, and an aptitude for customer service, the sector is expanding fast. 

To realise its ambition of becoming a globally known hub for BPO operators, Jamaica needed to attract big-name players. The Barnett Tech Park – in bringing in Vistaprint, and then Advanced Call Centre Technologies and Xerox – did just this, giving the country international credibility. Natasha Turak looks at how these essential first steps were taken.

Jamaica has carved a niche as a business process outsourcing hub. Anthony Hylton, Jamaica's minister of industry, investment and commerce, explains how government plans will further build on the growth already experienced by what is quickly becoming a key sector within the country's economy.